1.

A provisional booking made via telephone, in person, post or e-mail will remain firm for a period of seven days until which time a 20% deposit must be paid. The deposit is non-refundable in the event of cancellation, unless terminated by the caravan owner.

2.

Outstanding balance payment must be received no later than 28 days prior to the commencement of the holiday. Should a cancellation be made prior to payment of the full balance, only the deposit sum will be forfeited. If a cancellation is made after the full balance has been paid, 50% of the total hire charge will be payable. If less than 7 days notice of cancellation is received, then the total hire charge will be payable. This remains entirely at the discretion of the caravan owner.

3.

A £150 security deposit will be added to the balance payment and will be returned within 14 days following your departure should the caravan be deemed clean and tidy to an acceptable level and free of damage. You must notify the caravan owner immediately of any damage caused during your stay.

4.

The caravan will be available to the occupant/s during the period shown on the confirmation letter received from the caravan owner.

5.

The caravan is designed as an 8 berth and at no time must this be exceeded.

6.

The hirer of the caravan must be 25 or older, and must be present during the occupancy of the caravan. All adult groups must contain at least 4 members over the age of 25.

7.

The caravan is only available for rent by families and responsible couples. The park will not allow all male or all female parties.

8.

For hygiene reasons, NO PETS allowed.

9.

Strictly NO SMOKING inside caravan. However smoking is permitted on the outside decking area. Please discard carefully.

10.

The maximum hire period allowed is 28 days.

11.

The area surrounding the hire caravan must be kept clean and tidy at all times.

12.

Clothes are to be dried on the airer provided, at no time are they to be dried over heaters. Clothes lines are not to be erected.

13.

Tents can only be erected on designated tenting fields. They are not allowed between caravans.

14.

Park speed limits must not be exceeded.

15.

In the event of behaviour likely to cause offence or damage to other users of the facilities, the park management reserves the right to remove any offenders from the park without redress.

16.

All persons using the entertainment complex must honour the Quay West club rules. Membership is discretionary and may be withdrawn at any time by the park management.

17.

Please keep noise to a minimum and show consideration to other caravan owners and occupiers at all times.

18.

A form of authorisation issued by the caravan owner must be provided for the collection of keys.

19.

Litter and refuse must be disposed of in the designated areas provided by the park.

20.

Ball games are to be played in designated areas and not between caravans.

21.

Please remove all dirty footwear on entering the caravan

22.

The use of barbecues is permitted, however, please keep it well away from the van & decking area and place on grassy area.

23.

Do not disarm smoke alarms. Press hush panel located on the alarms themselves should they be activated during cooking activity.

24.

All electrical and domestic goods, including boiler, must be switched off upon leaving the van.

25.

Duvets and pillows are provided, however sheets, pillow cases, duvet covers and other linen items such as towels, tea towels and cloths are not provided.

26.

Park rules apply.

27.

Please do not park cars on grassy areas. Please use tarmac driveway at all times. Use designated overflow car parks provided by the park if necessary. Please approach driveway with caution as it has a steep incline.

28.

We cannot be held responsible for any loss or damage to personal property including motor vehicles whether malicious or accidental during your stay.

29.

Personal travel insurance is not included in the cost of your holiday and, if required, remains the responsibility of the occupants.

30.

Wireless broadband is available up to 8meg at an extra cost of £20.00 per week.